SHIPPING POLICY

Last updated: 28 August 2026

This Shipping Policy applies to orders placed through rayofsunshine.eu.

1. MERCHANT

The online store is operated by:

RAY OF SUNSHINE, obrt za izvođačku umjetnost i obrazovanje u kulturi, vl. Mariia Torianyk
Dravska ulica 17
Koprivnica
Republic of Croatia

OIB: 32007728003
MBO: 98858475
Email: hello@rayofsunshine.eu

2. DELIVERY DESTINATIONS

We deliver to Croatia and to other countries made available for shipping during checkout.

Available delivery destinations may change depending on carrier availability, legal restrictions and operational requirements.

If checkout allows you to select your delivery country and complete the order, delivery is generally available to that destination subject to these terms.

3. SHIPPING COST

The applicable shipping charge is displayed before the Customer submits the order.

Shipping costs may depend on:

• destination country;
• order value;
• parcel weight or size;
• available delivery service; and
• any active free-shipping promotion or threshold.

The shipping price displayed during checkout for the specific order is the applicable shipping price unless an obvious technical error has occurred.

4. FREE SHIPPING

Free shipping may be available when an order reaches a specified value or as part of a promotion.

The applicable threshold, eligible destination and any other conditions will be displayed on the website or during checkout.

Free-shipping thresholds and promotions may differ between countries.

Discounts may affect whether an order reaches a free-shipping threshold where the threshold is calculated using the discounted order value.

5. ORDER PROCESSING

We aim to prepare and dispatch orders as quickly as reasonably possible.

Processing times may be affected by weekends, public holidays, periods of unusually high demand, temporary stock shortages or circumstances outside our reasonable control.

If an ordered product becomes unavailable after the order is placed, we will contact the Customer.

We will not substitute a materially different product without the Customer’s agreement.

If we cannot fulfil an order, any payment collected for the unfulfilled part of the order will be refunded.

6. DELIVERY TIMES

Any delivery time displayed on our website or communicated during checkout is an estimate unless expressly stated as guaranteed.

Actual delivery time depends on the destination and delivery provider.

International deliveries may take longer than domestic deliveries.

Where applicable law provides a mandatory delivery deadline, your statutory rights remain unaffected.

7. TRACKING

Where tracking is provided by the relevant delivery service, tracking information may be sent to the Customer by us or directly by the carrier.

Tracking availability depends on the selected shipping service.

8. DELIVERY ADDRESS

The Customer is responsible for providing a complete and accurate delivery address and contact information.

Please review your delivery information carefully before submitting the order.

If you notice an error after placing the order, contact hello@rayofsunshine.eu as soon as possible.

We will try to correct the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible after dispatch.

9. UNSUCCESSFUL DELIVERY

If delivery is unsuccessful because the address supplied by the Customer is incorrect or incomplete, the recipient cannot be reached, or the parcel is not collected from an available collection point, the parcel may be returned to us.

Where legally permitted and where the failed delivery is attributable to circumstances for which the Customer is responsible, we may ask the Customer to cover reasonable direct costs actually incurred for a new delivery.

We do not impose arbitrary penalties for uncollected parcels.

Failure to collect or acceptance refusal does not automatically constitute a valid exercise of the statutory right of withdrawal. If you wish to withdraw from an eligible contract, please communicate your decision clearly using one of the methods described in our Refund, Returns & Withdrawal Policy.

10. DAMAGED PARCELS

We recommend inspecting the external condition of the parcel when it is delivered.

If the parcel is visibly damaged, you may report the damage to the carrier and contact us.

If you discover damaged goods after opening the parcel, contact:

hello@rayofsunshine.eu

Where reasonably possible, include photographs of:

• the parcel;
• internal packaging;
• shipping label; and
• damaged product.

This helps us investigate the delivery but does not restrict your statutory rights.

11. LOST OR SIGNIFICANTLY DELAYED SHIPMENTS

If tracking indicates an unusual delay or you have not received your order within the expected period, contact us.

We will investigate the status with the delivery provider.

Where the goods are not delivered in accordance with applicable contractual or statutory requirements, the Customer retains the remedies provided by law.

12. INTERNATIONAL DELIVERY

Customers ordering from another EU Member State may be offered shipping where available.

For destinations outside the European Union, where offered, customs duties, import taxes or other charges may apply.

Unless expressly stated otherwise at checkout, charges imposed by the destination country’s authorities are not included in our product or shipping prices and may be payable by the recipient.

13. CONTACT

For questions concerning shipping or an existing delivery:

hello@rayofsunshine.eu

Please include your order number whenever possible.