Returns and Complaints

Returns for Online Purchases

Customers have the right to submit a complaint or request a return within eight (8) calendar days from the date of delivery if the product is defective or has visible faults.

If the claim is justified, Ray Of Sunshine will either issue a refund to the bank account provided by the customer or replace the product within thirty (30) days from the date the returned item is received.

To initiate a return or complaint, customers must contact us by email at hello@rayofsunshine.eu and provide their order details.

Returned products must be sent to the following address after receiving return instructions:

Ray Of Sunshine

Dravska ulica 17

48000 Koprivnica

Croatia

Return shipping costs are covered by the customer, except in cases of justified complaints or incorrectly delivered products.

Products must be returned in the condition in which they were received and, where possible, in their original packaging, unless the nature of the product requires opening the packaging for inspection.

If it is determined that the damage resulted from improper handling or misuse, Ray Of Sunshine is not obligated to issue a refund or replacement. In such cases, the product will be returned to the customer at their expense, along with a written explanation.

If a wrong product was delivered, the customer must notify us within eight (8) days. The incorrect item will be returned at the expense of Ray Of Sunshine, and the correct product will be sent or a refund issued within fifteen (15) days from receipt of the returned item.

If a paid product has not been delivered, the customer must notify us within eight (8) days from the expected delivery date. Ray Of Sunshine will investigate the shipment status and inform the customer of the next steps.

Consumer Complaints

In accordance with Croatian consumer protection regulations, customers may submit written complaints regarding products or services:

By email: hello@rayofsunshine.eu

By post:
Ray Of Sunshine
Dravska ulica 17
48000 Koprivnica
Croatia

We will respond to all complaints within 15 days of receipt.